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Norwegian Cruise Line Complaints
By http://www.consumeraffairs.com
Paul of Norcross GA (02/07/08)
My wife and I were on the Jewel on the January 18, nine-day cruise. On a 1 to 10 rating, the cruise ranks about a 3. The food was meager and certainly not up to the food served on other cruise lines. For the first time cruiser he/she might think the food was excellent, but it wasn't. My wife ordered a shrimp and lobster dinner one evening and got 2 shrimp, and she is still looking for the lobster. There was an announcement that there were a couple people on the cruise who were sick. That caused the ship's Captain to close a couple of the sit down restaurants, and everybody had to eat in the Golden Corral type restaurant--thousands of cruisers all crowded into a self serve restaurant, and they could not even pick up their own plate. The food was given to them by an NCL employee: line up for coffee or a glass of water; line up for desert; line up for a hot-dog. This was a pretty sorry event which could have been corrected by allowing the cruise customers to eat at the sit-down restaurants where no one touches the food except the kitchen staff and the server.
Overall the serving staff and the housekeeping staff were excellent on this trip. This was my first NCL cruise since 1985, and it is my last for at least another 22 years.
Amy of Howells NE (02/04/08)
We just got back from a 5 day cruise aboard the Norwegian Jewel. Our trip was to the Caribbean from 1-27-08 through 2-1-08. I will NEVER go again. First off, one of the things you look forward to on a cruise is the amazing food; let me tell you its not anything close to amazing on this ship. They serve you the same thing every day. Even with 13 different restaurants...which half of those you have to pay to eat at, you still have the same menu day after day. If I am paying a good chunk of money to go on a cruise I am not going to pay more when I get on board to eat at restaurants. Whenever you buy something you are automatically charged 15% gratuity. That doesn't include the $10 per person per day charge to your room for gratuity.
Then there is the service; they are germaphobes--everywhere you went there was someone standing with a spray bottle of hand sanitizer. I am all for preventing the spread of germs, but this was more annoying than anything. The cruise staff catered to either the elderly or the 20 something people. If you were anywhere in between you were nothing. The main events they had on board were BINGO! I am only 28, and they charged you to play anyway. Back to the food, the buffet they served...was actually served to you! You could not get your own portions...they gave you them. There was supposed to be a kids buffet as well...never once was it up and running. The kids program was fine; that is the one thing I am not complaining about. We were supposed to celebrate a couple birthdays on board and never got anything from them like I was told we would get. The people across the hall got a cake ,though. My son was disappointed he didnt even get a cake on his birthday. Then to boot, after we came home I tried to find a form or something to that affect that I could let the cruiseline know my thoughts....there is absolutely nothing. No one to contact or email. I will NEVER cruise with this line again. Very unhappy and out of A LOT of money.
It ruined my perspective on cruising.
George of Hollis NH (01/17/08)
I was on the Norwegian Spirit on 1/6-1/13/08. Here's my story. The buffet food was good at first. Then they kept serving the same leftovers. So, in the last few days, the buffet was nasty. Also, one engine was down and caused a delay to ports. I think the casino, is in fact, fixed. Be wary of the automated shufflers. The rooms were smaller than other lines I have been on. The ship, I read, was in operation since 1999. It seems much older than that. The crew, I have to say, was awesome. I would not go on this line again. I have been on other (better) lines and would prefer to spend more to go on better vessels. If you choose this line, good luck.
Al of Santa Rosa Beach FL (01/11/08)
I just returned from a 7-day NCL (Pride of Hawaii) cruise of the 4 Hawaiian Islands. The NCL ship does not compare to Princess ships. The NCL ship had a dusty bathroom that I cleaned when we got on the ship. There was no steward, so we only got ice one a day, so I had to get the ice every afternoon from the 12th deck cafeteria. The food was good but mediocre in the main restaurants; the cafeteria was favored over the formal dining rooms. On the last evening the dinner in the main restaurant took 2 hours (Our table for 6 had champaign so some of that was our fault, but 2 hours?). On the 4th night as my wife and I were returning to our cabin (deck 8) we noticed horrible choking fumes in the hallway and in our room. We immediately went outside on deck 7 to get fresh air. We were informed by other passengers that the odor was from paint vapors that had come in through the vents.
At no time was a ship's representative available to keep us informed and assist us. No one would answer the phones; I called (ship operator, housekeeping, medical)
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until I called 911. Only then did someone answer the phone who knew nothing about the incident. In fact she laughed at my concerns. I called 911 a second time to get connected to the medical room. There I talked to the nurse. She quickly assigned us an inside room at the other end of the ship. We then encountered a ship executive in the hallway who appeared to be unconcerned with our apprehension. We spent the night in an inside room. On this ship's cruise, 2 weeks prior to ours, many passengers got so sick that the local newspaper ran an article about it.
We will never travel on an NCL ship again. They appear to be the worst of all the cruise lines. You can verify that be looking at the huge number of complaints on this web site about NCL vs the other cruise lines.
Joan of Thousand Oaks CA (12/28/07)
Norwegian Cruise Lines changed ports at two locations after we were on board. It is a scam, and I am ery disappointed. There was no warning and had to change vacation plans in less than 24 hours.
Gloria of Englewood NJ (12/22/07)
My best friend took me on a cruise March 1-11, 2007. We were caught in a rolling storm for 7 of those days. Missed most of the promised ports due to the storm. My dilemma began when I returned and checked my bank account. I had spent, over the course of the cruise, $420 in the casino and the gift shop, using my debit card with the Visa logo. They hit my bank account for $820.00! When I questioned them, they told me that it was industry standard to put a hold on twice the amount spent for 72 hours. Well, it has now been 9 months and they keep changing their story. Even though I have the receipts that I signed for, they are refusing to accept them. They told me long ago that their records get destroyed...IN THE MIDDLE OF AN UNRESOLVED ISSUE!?
The latest rep, Caroline, suggested that I simply lost count of how much $$ I spent in the casino. I respectfully let her know that I have receipts and a final, signed bill that states my charges were $420.00. She likened my experiences to her frequent Las Vagas trips, saying we all lose time in casinos. While I spent stormy nights in the casino (I'm not a drinker or a clubber, my friend was sea-sick); this trip was a gift, and my funds were very limited.
When I returned home my bank had bounced 3 checks totaling $90.00! NCL is being unreasonable and crafty. They refuse to refund the funds they pilfered from my account, won't even address the $90.00 in bounced check fees (which was direct result of their error). They even falsified a document which they sent to my travel agent.
http://www.consumeraffairs.com/travel/ncl_cruise.htm
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